In case of emergency or lockout, call:
Alturra — 206-669-7918
Centro — 206-579-7140
Cortena — 206-669-7918
Firenze — 206-708-3117
Ilaria — 206-579-7140
Pine — 714-618-4927
Solana — 206-579-2822
Terrazza — 253-302-7754
Videré — 714-618-4927
Avenida — 206-914-9966
Fiora — 425-318-9440
Morino — 206-914-9966
Palermo — 541-622-2959
Positano — 503-799-4823
Strada — 508-277-9131
Troveré — 206-660-5655
Venetia — 206-914-9966
Need Something Fixed?
Submit a Maintenance Request
The fastest way for residents to get help when they need it.
Is your faucet loose? Is your smoke detector beeping? Light bulbs out in unit or hallway? Door latch or lock not operating properly? Bath fan not working right? Entry doors or gates not shutting properly?
Note: In case of emergency or urgent maintenance request please call or text your Resident Manager.
Do you have a non-maintenance issue with the building or your aPodment? Is your neighbor being loud after quiet hours? Did your RM do something awesome? Do you need to talk to someone about paying your rent? Please contact your resident manager or tell us by using the form below.
What are acceptable forms of payment?
We accept rent by cashier’s check, personal check, or money order, or online through your Propertyware tenant portal. No cash will be accepted. We also accept payments via automatic billpay through your bank. Email email@example.com for information about how to set up billpay.
How do I connect to the Internet?
All buildings have hard-wired internet, so all you need to do is plug your CAT-5 or CAT-6 ethernet cord into the wall and reset your computer or personal router. (Residents at Pine and Avenida can connect to the WiFi — information is provided in these buildings’ kitchens.)
How do I activate cable in my unit?
Our units are cable-ready, so you must call your local cable provider (varies by property, ask your RM) and have them come out to hook up cable in your unit. You are responsible for scheduling installation and disconnection of this service, and may need to be present for this to occur.
Who is my on-site manager?
All of our locations have an on-site, full-time manager. Residents can call the on-site manager 24 hours a day, 365 days a year to ask questions, report damages or concerns, or even inquire about the neighborhood or transportation. We consider our Resident Managers (RMs) to be the concierge of their respective buildings. Their contact information is available under the Emergency Numbers section of this web page and is posted in the kitchen area in your building.
How do I make a maintenance request?
Fill out our online maintenance request form. After we receive a request, the maintenance lead may contact you and ask questions to help determine the exact nature of the problem before sending a technician. We are able to handle most repair requests within 1–3 business days.
How do I give notice that I'll be vacating?
Simply log in to your tenant portal and click the orange “Give Notice” button under the My Rentals tab.
How much notice must I give to move out?
Washington state law requires 20 days’ notice, which does not include the day you submit your notice through your portal. Thus you must log in to your portal and click the orange Give Notice button by the 10th of the same month that you’re leaving. Handwritten or typed notes will not be accepted.
Can I change apartments?
Yes, you can absolutely change apartments — though we do require that your original term lease be fulfilled, that you are a resident in good standing (without any late payments or notices to comply or quit), and that you put down a new deposit of $550 once the new unit is selected. You will need to give notice through your portal and a complete a Transfer Request form by the 10th of the month that you intend to move. You can email firstname.lastname@example.org for the Transfer Request.
It's past the 10th of the month and I need to move out later this month. What do I do?
If you find out after the 10th that you need to leave at the end of the month and you have not given notice, you will need to give notice through your tenant portal as soon as possible. You will be charged a $150 late-notice fee. You will also be charged an early-termination-of-lease fee equal to one month’s rent, though this fee will be refunded to you if your lease has already gone month-to-month and the unit gets re-rented before the end of the month. (After the 10th of the month, all month-to-month residents who have not given notice to vacate are automatically on the line for the following month’s rent. The early-termination-of-lease fee is in lieu of that rent which would otherwise be received.)
If I move out before the end of the month, do I have to pay rent for the whole month?
Yes — if you move out before the end of the month, you are expected to pay rent for the entire month. If a new resident moves in to your unit before the end of that same month, you will be sent a rent refund that will be prorated from the date the new resident moves in.
Can I schedule my checkout inspection before my actual departure from the building?
You cannot stay in the building after your checkout inspection has occurred. The Resident Manager will take your keys at this time, so your Pod will need to be clean and empty and ready to vacate.
Will I be charged for a repair if I report a leaky shower or faucet, or a noisy bathroom fan, or a heater that isn't working?
You should always tell us about any problems with your unit so that we can provide you with the best living experience possible, and so that we can prevent bigger and costlier problems from arising in the future. If there is something wrong with your unit that you did not cause, such as a leaky faucet or carpet pulling away from your wall, you will not be charged.
Am I allowed to make alterations to my unit?
If you’d like to make any alterations to your unit, you must first obtain express written consent from Calhoun Property Management. Please note that if you bring your own furniture into your unit and that furniture causes indentations in the carpet that cannot be removed, you will be charged for the replacement cost of the carpet upon move-out.